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Frequently Asked Questions

Shipping Where do you ship your arcades? How much does shipping cost?

  • We ship "The Cube" Arcade Console within the continental United States (excludes Alaska and Hawaii). Shipping is free.

  • We ship the DIY Mid-Sized Arcade Cabinet within the continental United States (excludes Alaska and Hawaii). Shipping is free.

  • All other arcades must be delivered.

Delivery What does delivery cost? Where do you deliver? How long does delivery take after I purchase an arcade?

  • In-home arcade delivery is free.

  • At this time we only offer arcade delivery to customers within approx. a 100-mile radius of Somerset, NJ (e.g. New Jersey, portions of New York, portions of Pennsylvania).

  • All arcades are built to order so please allow approx. 3-5 weeks. Custom orders generally take approx. 6 weeks. We will contact you to schedule delivery when your arcade is ready.

Arcade Delivery Home Accessibility I live in an apartment on the 4th floor and my building does not have an elevator. Can you deliver an arcade to me?

  • Unfortunately we can only deliver arcades to locations that are easily accessible at this time.

Arcade Setup Time How long does the in-home setup take?

  • Arcade setup is usually completed within 45 minutes or less for Mid-sized and Full-sized arcades.

  • Arcade setup is usually completed within 90 minutes or less for Ultimate arcades.

Updates & Internet Connection How are updates performed on the arcade?

  • Our arcades deliver a "retro" experience. They are fully functional, do not require updates, and are not internet connected.

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Updates & Internet Connection How are updates performed on an Ultimate Arcade?

  • Our Ultimate arcades do require an internet connection and are capable of playing Modern AAA Game Titles (e.g. Counter-Strike 2, DOTA 2, PUBG Battlegrounds, etc.) as well as the pre-installed retro arcade and console games. For the best experience, we encourage our customers to create a steam account to have access to PC gaming ecosystem with over 92,000 game titles available for purchase based on your personal tastes and preferences.

Realism Do the arcade games play just like the originals?

  • The games are emulated using software, and in most cases they are indistinguishable from the originals. Additionally, our games are always displayed in the correct aspect ratio. They never appear stretched or squashed.

Leaving My Arcade On Can I leave my arcade on all the time and never turn it off?

  • Your arcade is powered by a Windows computer. We do not recommend leaving it on continually as doing so will subject the gaming computer's components to more wear (mostly due to heat).
     

  • Rebooting your arcade gaming computer periodically will also ensure optimal game performance as RAM is cleared every time the computer is cycled. Powering off the arcade / gaming computer when not in use also minimizes the risk of power surges from storms and other electrical anomalies.

Powering Off My Arcade Can I just turn off the switch to power off my arcade?

  • Your arcade is powered by a Windows computer. It includes a complex database with info on thousands of games. Shutting off the arcade with the power switch will corrupt the games database and render the arcade inoperable. Shutting down the arcade properly is very important to maintain your arcade in good working order.

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Powering Off My Arcade The Right Way

  • To shut the arcade down properly - press the exit button until you see the shutdown option. Navigate to shutdown, and press select. The arcade will power off.

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Powering Off My Cube Arcade Console The Right Way

  • To shut The Cube arcade console down properly - press the white "X" XBox button until you see the shutdown option. Navigate to shutdown, and press "A". The The Cube arcade console will power off.

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